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Legal Document

Refund Policy

This policy outlines the cancellation, rescheduling, and refund conditions for consultations, workshops, and educational products offered by Powershmovement.

Last updated:

1. Policy Overview

Powershmovement is committed to fair and transparent business practices. This Refund Policy explains your rights and our procedures regarding cancellations, rescheduling, and refunds for services purchased through powershmovement.world or directly at our Auckland office.

This policy applies to all paid services including one-to-one consultations, group workshops, structured variety programmes, and educational products. It operates alongside our Terms of Use and is designed to comply with the New Zealand Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

2. Consultation Cancellations by Client

If you need to cancel or reschedule a booked consultation, the following conditions apply:

  • More than 48 hours before the session: Full refund or free rescheduling to a new date and time of your choice, subject to availability
  • Between 24 and 48 hours before the session: Option to reschedule once at no additional charge, or a 50% refund if you prefer to cancel entirely
  • Less than 24 hours before the session: No refund is available. You may reschedule once within 30 days, subject to a rescheduling fee of 25% of the session cost
  • No-show without prior notice: The full session fee is forfeited with no refund or rescheduling option

Cancellation requests must be submitted in writing via email to admin@powershmovement.world or by telephone at +64 9 573 1200. The timestamp of your communication determines which cancellation tier applies.

3. Cancellations by Powershmovement

In rare circumstances, we may need to cancel or reschedule a session due to unforeseen events such as staff illness, facility issues, or extreme weather conditions affecting our Mt Wellington office. If we cancel your session:

  • You will receive a full refund of any prepaid fees within 5 business days, or
  • You may reschedule to a mutually convenient date at no additional cost
  • We will notify you as soon as possible via your preferred contact method

We are not liable for any incidental costs you may incur due to our cancellation, such as travel expenses, though we will make reasonable efforts to accommodate your schedule.

4. Workshop and Group Programme Refunds

Workshops and group programmes have specific refund conditions due to their limited capacity and advance preparation requirements:

  • More than 7 days before the workshop: Full refund minus a 10% administrative fee
  • Between 3 and 7 days before the workshop: 50% refund or transfer to a future workshop date (one transfer permitted)
  • Less than 3 days before the workshop: No refund available. Transfer to a future date may be offered at our discretion
  • After the workshop has commenced: No refund or transfer is available

If a workshop is cancelled by us due to insufficient enrolment (minimum 3 participants), you will receive a full refund within 5 business days. We will notify you at least 5 days before the scheduled date if cancellation is necessary.

5. Educational Products

Digital and physical educational products — including seasonal produce guides, pantry checklists, and recorded mini-lectures — are subject to the following refund conditions:

  • Digital products: Refund requests must be made within 14 days of purchase and before the product has been downloaded or accessed. Once accessed, digital products are non-refundable due to their nature
  • Physical products: Refund requests must be made within 30 days of delivery. Products must be returned in original, unused condition. Return shipping costs are borne by the client unless the product is defective
  • Defective products: If you receive a defective or damaged product, contact us within 7 days for a replacement or full refund at no additional cost

6. Structured Variety Programmes

Multi-week variety programmes involve ongoing commitment and progressive content delivery:

  • Before the programme begins: Full refund minus a 15% administrative fee if cancelled more than 7 days before the start date
  • After the programme begins: Pro-rata refund for unused weeks, calculated based on the number of remaining sessions. A 20% administrative fee applies to partial refunds
  • After 50% of sessions completed: No refund is available, though you retain access to all previously delivered materials

7. Refund Processing

Approved refunds are processed as follows:

  • Refunds are issued to the original payment method used for the purchase
  • Processing time is 5 to 10 business days from the date of approval
  • Bank processing times may add an additional 3 to 5 business days before funds appear in your account
  • You will receive email confirmation when the refund has been initiated
  • If the original payment method is no longer available, alternative arrangements will be made by contacting you directly

8. Your Consumer Rights

Under the New Zealand Consumer Guarantees Act 1993, you have statutory rights that cannot be excluded. Our services come with guarantees that they will be:

  • Provided with reasonable care and skill
  • Fit for any particular purpose you made known to us before purchase
  • Delivered within a reasonable time when no timeframe was agreed
  • Charged at a fair and accurate price

If our services fail to meet these guarantees, you may be entitled to a remedy including repair, replacement, or refund. These statutory rights exist alongside the voluntary refund conditions described in this policy and may provide additional protections in certain circumstances.

9. Dispute Resolution

If you are dissatisfied with a refund decision, we encourage you to contact us directly to discuss your concerns. We aim to resolve all disputes fairly and promptly. Contact admin@powershmovement.world with your booking reference, payment details, and a description of the issue.

If we cannot reach a satisfactory resolution, you may refer the matter to the Disputes Tribunal of New Zealand for claims up to $30,000, or seek advice from Consumer Protection (Ministry of Business, Innovation and Employment).

10. Exceptions and Special Circumstances

We may exercise discretion in applying this policy for exceptional circumstances such as:

  • Documented personal emergencies preventing attendance (supporting documentation may be requested; this relates to attendance only and does not establish a clinical service relationship)
  • Bereavement of an immediate family member
  • Natural disasters or civil emergencies affecting your ability to attend

Such exceptions are evaluated on a case-by-case basis and do not set a precedent for future requests.

11. Changes to This Policy

We may update this Refund Policy periodically. Changes apply to bookings made after the updated policy is published. Bookings confirmed under a previous version of the policy will be honoured under the terms in effect at the time of booking.

12. Contact for Refund Requests

To request a cancellation, rescheduling, or refund, contact:

Powershmovement
286 Mt Wellington Hwy, Auckland 1060, New Zealand
Email: admin@powershmovement.world
Phone: +64 9 573 1200

Please include your full name, booking date, service type, and reason for the request to help us process your enquiry efficiently.